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Frequently Asked Questions
What can we do for you today?
To enjoy your adventure to the fullest, we recommend you bring the following:
🔶 Comfortable clothes suitable for the water.
🔶 Towel.
🔶 Sunscreen.
🔶 Sunglasses.
🔶 Snacks and food.
Note: We do not accept alcoholic beverages, but we have large compartments and extra coolers to store your refreshments and food.
Yes, we have some restrictions to ensure the safety of all our passengers:
🔶 Children can participate from the age of 4 and up.
🔶 Each Jet Ski has a maximum capacity of 550 pounds, which allows a maximum of 3 people comfortably.
No previous experience is required as you will always be accompanied by a licensed operator. Before starting the tour, our operator will provide a basic class covering driving procedures and safety guidelines to be followed.
At Water Travel Puerto Rico, we want your booking experience to be as convenient as possible. Therefore, we offer a variety of payment methods for you to choose the one you prefer. We accept the following methods:
Credit Cards: We accept all major credit cards, including Visa, MasterCard, American Express and Discover.
Zelle: You can send your payment through Zelle quickly and securely.
Cash App: We also accept payments through the Cash App.
PayPal: If you prefer to use PayPal, you can easily make your payment through our account.
ATH Mobile: For ATH Mobile users, this method is available to facilitate your payment.
Our priority is the safety and satisfaction of our customers. Every day we check the weather conditions through specialized applications. If the conditions are not favorable, we will offer you alternative options to reschedule the tour or do it in another location with better weather.
Yes, we have insurance coverage during the trip so that you can enjoy your experience with peace of mind.
Reservation Deposit: At the time of booking, a deposit of 50% of the total cost of the tour is required. This deposit is non-refundable, as it is used to secure your date and space in our schedule.
Cancellations: If you decide to cancel your reservation, the deposit will not be refunded. However, if an emergency arises and you need to reschedule your tour, Water Travel Puerto Rico will give you a credit to use the deposit amount on a future tour. This credit will be valid for a maximum of 120 days from the original booking date.
Rescheduling: To reschedule your tour, it is necessary to notify our team at least 72 hours in advance. This will allow us to properly organize your new date.
Special Conditions: In case of adverse weather conditions that force us to cancel the tour, we will offer the option to reschedule the activity or receive a credit equivalent to the amount paid, which can be used in future reservations.
We invite you to read these policies carefully, and in case of any questions, do not hesitate to contact us, we hope you enjoy an exciting adventure with Water Travel Puerto Rico!
Renting a Jet Ski with Water Travel Puerto Rico is easy and fast. Below, we explain the reservation and payment process:
Reserve Your Tour: To secure your space and desired date, make a reservation with a deposit of 50% of the total cost of the tour. This deposit is non-refundable, as it guarantees your space and separates the date of the tour in our agenda.
Confirmation of Reservation: Once you have made the deposit, you will receive a confirmation of your reservation by email or message, which will include the details of your tour.
Payment of the Rest: On the day of your tour, you will need to pay the rest of the total cost before you get on the Jet Ski. We accept several methods of payment for your convenience.
Instructions and Safety: Before you begin your adventure, you will receive a brief orientation from our operator on the safety rules and operation of the Jet Ski.
Enjoy your Adventure: Once you have completed payment and received your orientation, you are ready to enjoy an exciting day on the water!
If you have any questions about the rental process or need assistance with your reservation, don't hesitate to contact us.
We're here to help!